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At Nattura, we are dedicated to providing you with authentic and top-quality natural products. Due to the nature of our offerings, we exclusively offer product exchanges and do not provide returns or refunds.

Product Exchanges:

If you receive a damaged or incorrect product, please follow these steps for a hassle-free exchange:

Contact Us:

Reach out to us contactus@nattura.in at within 1 day of receiving your order.

Clearly state the issue and provide your order number.

Document the Issue:

Take clear videos and pictures of the damaged or incorrect product.

Ensure that the product is unopened, and all packaging is intact.

Submit Documentation:

Send the videos and pictures to contactus@nattura.in for our review.

We will only process exchanges after inspecting the provided documentation.

Eligibility Criteria:

Exchanges will be considered only if the images and videos meet our criteria of an unopened product with intact packaging.

Exchange Process:

Once we receive and inspect the documentation, our team will confirm eligibility.

Eligible exchanges will be processed promptly.

Contact Information:

If you have any questions or need assistance with the product exchange process, please feel free to contact us at contactus@nattura.in

We appreciate your understanding of our product exchange policy. Your satisfaction is our priority, and we are here to assist you with any of your concerns.