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At Nattura, we are dedicated to providing you with authentic and top-quality natural products. Due to the nature of our offerings, we exclusively offer product exchanges and do not provide returns or refunds.

Product Exchanges:

If you receive a damaged or incorrect product, please follow these steps for a hassle-free exchange:

Contact Us:

Reach out to us at within 1 day of receiving your order.

Clearly state the issue and provide your order number.

Document the Issue:

Take clear videos and pictures of the damaged or incorrect product.

Ensure that the product is unopened, and all packaging is intact.

Submit Documentation:

Send the videos and pictures to for our review.

We will only process exchanges after inspecting the provided documentation.

Eligibility Criteria:

Exchanges will be considered only if the images and videos meet our criteria of an unopened product with intact packaging.

Exchange Process:

Once we receive and inspect the documentation, our team will confirm eligibility.

Eligible exchanges will be processed promptly.

Contact Information:

If you have any questions or need assistance with the product exchange process, please feel free to contact us at

We appreciate your understanding of our product exchange policy. Your satisfaction is our priority, and we are here to assist you with any of your concerns.